HSE & QUALITY
QUALITY MANAGEMENT
Wadi Al-Nisoor Company is committed to providing the highest level of services for all work performed for client. A central component of this commitment is the implementation of our Quality Management System (QMS).
Our QMS is prevention-based with defined procedures and processes aimed at accomplishing program objectives. Because of strict adherence to our QMS and a corporate focus on continuous improvement, Wadi Al-Nisoor Company has consistently demonstrated the ability to provide quality services that meet or exceed customer expectations. Our continuous improvement process is depicted below.
Quality Management System
Wadi Al-Nisoor Company provides full visibility into our formalized quality program; solicits and documents feedback on contract performance; and ensures quality is embedded into all of our operations worldwide. It reflects our lessons learned and incorporates our innovations to maintain continuity of service. Our goal is to be compliant on day one of the contract, meeting the standards set forth in the SOW, as well as providing processes that guarantee continuous improvement.
Key Performance Indicators
•Cost
• Customer Satisfaction
• Service Delivery / Efficiency
• HSSE Performance
• Compliance
• Innovation / Continuous Improvement
• Quality of Food Produced
• Quality of Food Procured
• Cleanliness of Operation
• Compliance with HACCP
• Quality of Workmanship
• Client Satisfaction
• Quality of Service
• Compliance with Schedules
• Quality and Quantity of Equipment
• Compliance with Regulation
• Quality of Workmanship
• Client Satisfaction
• Number of new ideas and practices accepted and implemented
• Number of cost saving initiatives implemented
• Number of efficiency improvements
• Number of HSSE improvements
• % of staff completing development and training activities
• Overall improvement in service delivery.
